Frequently Asked Questions

Where do you ship?

We ship to the United States and most international destinations. See our Shipping Policy for estimated delivery times.

How long will my order take?

Orders are processed within 1-2 business days. Once shipped, delivery typically takes 3-7 business days within the US, 7-14 days to Canada, and 10-21 days internationally.

Will I get tracking?

Yes. When tracking is available, we email you a tracking number after your order ships. Tracking can take 24-48 hours to update.

My order has multiple items. Will they arrive together?

Not always. Items may be fulfilled from different warehouses, so a multi-item order can arrive in separate packages. You will not be charged extra for this.

What is your return policy?

If your item is damaged, defective, or incorrect, contact us within 30 days and we will send a replacement or full refund. See our Refund Policy for full details.

Are your products for dogs or cats?

Both. Kinmoor Pet Co. is centered on dogs and cats, with a focus on grooming, feeding, travel, and enrichment. Each product page notes which pets it suits.

How do I contact you?

Email sportsnerd1987@gmail.com and we will respond within 1 business day.