Refund Policy

Refund and Return Policy

Last updated: August 29, 2026.

We want you and your pet to be happy with every purchase from Kinmoor Pet Co. If something is not right, we will make it right. This policy explains our refund and replacement process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at sportsnerd1987@gmail.com with your order number and a photo of the issue. We will send a free replacement or issue a full refund, including the original shipping cost. You may be asked to return the item; if so, we will provide a prepaid return label.

Change of Mind

If you are not satisfied with your order for another reason, contact us within 30 days of delivery. We will review your request and may offer a refund or store credit. Return shipping is the customer's responsibility for change-of-mind returns. Original shipping is non-refundable.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable: grooming gloves, lick mats, snuffle mats, paw cleaners, and any item that has been used or opened from its original packaging.

Refund Timing

Approved refunds are processed to the original payment method within 3-5 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Cancellations

Orders can be cancelled and refunded in full if we have not yet shipped them. Contact us as soon as possible at sportsnerd1987@gmail.com. Once an order has been shipped, it cannot be cancelled but can be returned under this policy.

Contact

Questions about a refund or return? Email sportsnerd1987@gmail.com or write to: Kinmoor Pet Co., 4421 N Peoria Rd, Springfield, IL 62702, United States.